RETURNS AND REFUND POLICY

At Postur, we are committed to providing you with products that help manage your pain and improve your quality of life. We believe in the effectiveness of our products, and we recommend that you use them for a minimum of 45 days before considering a return.

The same principle applies to these countries - Canada, United States, United Kingdom, Australia, New Zealand, France, Spain, Mexico, South-Africa, Germany

Returns, refunds and exchanges policies and common questions:

WHERE CAN WE REACH YOU?

Our CS team is always available and will respond within 24 hours. Reach them at:

  • Email: info@postur.co.uk

To expedite the process, thru phone and email, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies pose as Postur. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Postur.

AM I ELIGIBLE TO RETURN THE PRODUCTS?

We are confident that our products work, and we encourage you to try them first for 21 days minimum, and experience the full benefits of Postur. If you are still unhappy and wish to return the items, you may do within the 45 days period covered by our money back guarantee. Please follow the instructions below:

  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

 

WHAT ITEMS ARE NON-REFUNDABLE?

  • Shipping Fees (if applicable)
  • Expedited Processing Fees
  • Porch Pirate Protection Fees
  • Consumable items, such as sticky pads and foot detox pads or similar products.

I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?

If the purchased product is damaged, reach out to us thru email within 45 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Damaged or Defective product

  • Order No.:
  • Full name:
  • Description and photo or preferably a video of the defective product
  • Contact email address:

 

MY PRODUCT WAS LOST IN TRANSIT, OR WAS STOLEN.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:


Subject line: Stolen, lost in transit order with porch pirate protection

  • Order No.:
  • Full name:
  • Contact email address:

Our CS team will immediately initiate a replacement for you.

MY ORDER WAS LOST IN TRANSIT/STOLEN, AND I DID NOT PURCHASE THE PORCH PIRATE PROTECTION:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.

MY ORDER IS TO BE SHIPPED TO AN ADDRESS OUTSIDE OF THE US/AU AND OTHER COUNTRY SPECIFIC STORES OFFERED BY POSTUR. DO YOU SHIP TO COUNTRIES OUTSIDE THESE COUNTRY SPECIFIC STORES?

You may order from our US/UK and AU stores, however, we cannot guarantee that it will be delivered nor can we guarantee that you won’t pay the customs fee.

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back, we do not provide return labels. Please also do not return the product without prior consultation with our team.

WHAT ARE MY REFUND OPTIONS?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to the store credit (if applicable)

HOW SOON WILL I GET MY REFUND?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.


We will refund the full product price less the value of any discount, and shipping charges.

LATE OR MISSING REFUNDS

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven't received your refund, please feel free to contact us at info@postur.co.uk.

 

WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.

Thank you for choosing Postur. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have questions?

Don’t hesitate to email us at info@postur.co.uk. We are here to help :-).

POSTUR

Ecommaster
Matteo Pellegrini
Rue du progrès 13
2400 Le Locle
Switzerland
CHE-146.632.197 

Our promises

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Your order will be shipped within 24-48 hours and delivered to your home within 9-14 days!

SATISFACTION GUARANTEED

Our high quality standards guarantee outstanding customer satisfaction. In addition, we offer a 90-day money-back guarantee.